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| Company: | AAA - American Arbitration Association, DC - Remote | ||
| Job Title: | Director, International Centre for Dispute Resolution $93,400 – $105,500 - Hybrid |
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| Job Category: | General Corporate [ View All General Corporate Jobs ] | ||
| Job Reference: | 85072 | ||
| Job description: | |||
| Provides case management services and supports the development and promotion of ICDR services, maintaining professionalism, integrity, strong organizational skills, and multilingual capabilities. Director, International Centre for Dispute Resolution Location: Washington, DC Job Type: Full time ESSENTIAL FUNCTIONS: Serves as primary or secondary case management contact with parties, party representatives, arbitrators, and mediators on assigned cases; makes decisions on case issues within the scope of ICDR/AAA policies, rules, and procedures. Manages arbitration and mediation cases; ensures neutrality is maintained with parties; ensures information is entered and maintained in online case management system (PRISM); utilizes discretion and independent judgment by applying high-level knowledge and understanding of the ICDR/AAA's policies, rules, and procedures on assigned cases. Ensures confidentiality of case information and case records; adheres to the ICDR/AAA's information security and data privacy policies, procedures, and practices. Using contract provisions of each case identify variations between the rules and the case contract to ensure consistency and appropriate case administration. Conducts administrative conferences and facilitates preliminary hearings and evidentiary hearings. Assists arbitrators and mediators to comply with all applicable rules and the issuance of mediator decisions and arbitral awards; evaluates arbitrator challenges and other administrative disputes between the parties and recommends appropriate action. Recommends suitable mediators and assists parties in selecting appropriate arbitrators from ICDR/AAA's Panels based on contract requirements and/or parties' preferences. Maintains uniform case data information and accurate records of financial information, including billing, disbursements, check requests, expenses and receivables. Proactively identifies expectations regarding the ICDR's case management services and works closely with parties, arbitrators, and mediators to deliver timely and cost-effective services. Communicates ICDR/AAA policies and procedures to parties and representatives. Serves as a customer service contact and recognizes potential future business when answering general inquiries expressing interest in the ICDR/AAA and its services. May include management of case operations and administrative support personnel, overseeing process, providing directions, and addressing case management-related issues, functions, and procedures. Develops and cultivates long-term relationships with customers to form a high level of trust and respect in ICDR/AAA and our services. Communicates customer suggestions on improvement to management regularly and consistently; understand the responsibility of arbitrators/mediators, and provides regular feedback on their performance. Meets with clients and potential users when requested to educate and explore interest in ICDR services. Participates in seminars, programs, and conferences and attends meetings or presentations as coordinated by ICDR executive management. Assists with the organization, logistics, and management activities of ICDR/AAA conferences. Shares communications received on development (non-case related) and inquiries with ICDR executive management. Recruits potential ICDR arbitrators and mediators by providing suggestions and feedback to the ICDR executive management. Assists with developing and facilitating arbitrator training programs. Demonstrates regular, reliable, predictable job attendance. Attends on-site and in-person meetings and training sessions. EDUCATION & EXPERIENCE: Juris Doctorate (JD), Master of Laws (LL.M.), or equivalent combination of education and experience required. 4-6 years of relevant experience in legal, court, or alternative dispute resolution (ADR) environment. KNOWLEDGE, SKILLS, & ABILITIES: In-depth knowledge of international arbitration and mediation rules, procedures, and case management best practices. Excellent written and verbal communication skills, including the ability to effectively interact with parties, counsel, neutrals, and colleagues. Strong organizational and time management skills to handle multiple cases, meet deadlines, and deliver quality service. Analytical and problem-solving skills to assess case issues, recommend solutions, and make sound decisions. Proficiency in case management systems, legal research tools, Microsoft Office applications, and ability to adapt to new technologies. Fluency in Spanish preferred. Director, International Centre for Dispute Resolution $93,400 – $105,500 American Arbitration Association 85072 |
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| Company: | AAA - American Arbitration Association | ||
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| Employment type: | Full Time, Remote | ||
| Salary: | $93,400 – $105,500 | ||
Other Information |
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| Degree: | JD | ||
| Experience (year): | Unspecified | ||
| Job Location: | Washington, DC - Remote USA | ||
| Zip/Postal Code: | 20001 | ||
| Post Date: | 03/25/2026 | ||
| More Details: | Click here to read more about this job. | ||
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Job details |